Computer Support Specialist

Job Description

Health Advocates Network is currently seeking a Computer Support Specialist to work at a Facility in Old Westbury, NY. These are registry positions with our company.

Pay Rate: $19 / hour

*W2

Shift:

• M-F 8:30am - 5:00pm

Position Overview:



Seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a commitment to responsive, high-quality service. Candidate should have 3 to 5 years experience and working knowledge of the following:



Key Responsibilities:

• Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.


• Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.


• Maintain and support enterprise communication systems including: o Alcatel-Client VOIP and OmniVista 8770 o OpenTouch Voicemail o Redbox voice recording (VOIP, radio, analog) o Microsoft Teams Voice (deployment and management)


• Manage and deploy devices using KACE and JAMF endpoint management platforms.


• Process and resolve service tickets using TeamDynamix.


• Provide support for LogMeIn Rescue remote access tools.


• Troubleshoot and support AV systems including Crestron and assist with basic audio production.


• Manage campus printing solutions through PaperCut.


• Maintain IT equipment inventory, service records, and system/network access control for supported environments.


• Collaborate with vendors and technical support teams for issue resolution.


• Assist in supervising student workers within the service desk function.


• Deliver executive-level white glove IT support as needed.

Required Qualifications:

• Proven experience in desktop engineering, technical support, or IT operations—preferably in a higher education or enterprise environment.


• Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.


• Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue


• Familiarity with Crestron systems and campus AV environments.


• Excellent communication, documentation, and customer service skills.


• Ability to work independently while also collaborating effectively with diverse campus constituents.


• Must live within 15–20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability.


• White glove executive support experience is a strong plus.


• Occasional evening and weekend hours required

Benefits:

-Medical

-Dental

-Vision

-Term Life

-Short-Term Disability Coverage

-401K

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Vanessa (Monday-Friday 8:30 AM-5:00 PM PST). Refer friends, Earn rewards! https://stafftoday.staffingreferrals.com/join/vdemont