Computer Support Specialist

Job Description

Health Advocates Network is currently seeking a Computer Support Specialist to work at a facility in Albany, NY. These are registry positions with our company.



Pay Rate: $18 / hour

*W2

Shift details:

• Total of 8 hrs - 8 AM to 5:30 PM

Knowledge, Skills, & Abilities:



• Experience with ServiceNow or other ticket or case management software is a plus

• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word

• Knowledge of basic accounting principles

• Excellent communication skills

• Works well with others

• Reliable and trustworthy

• Ability to multi-task and set priorities

• MS SharePoint knowledge is desirable

• Ability to write non-technical correspondence, communicate in writing.

• Ability to run SQL scripts or queries is a plus



Preferred Level of Education:

• High School graduate with some college; computer science related degree is preferred.



Basic Duties (training is provided on-site):



• 1st Level Support for Help Desk and Security Incidents

• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk

• Accurately document all issues and requests during the initial call

• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to

pinpoint resolution and answers for users.

• Establish and maintain a working knowledge of the Statewide Financial System's navigation,

procedures, and processing requirements

- Support users in the use of the system including, but not limited to, navigation, access, and reports.

• If required, route issues and requests to appropriate second line of support

• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

• Learn to use Help Desk core tools and software to assist users when needed and obtain a base

knowledge in the core products supported by the Help Desk

• Participate in appropriate training, workgroups and agency meetings

Benefits:

-Medical

-Dental

-Vision

-Term Life

-Short-Term Disability Coverage

-401K



If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Vanessa (Monday-Friday 8:30 AM-5:00 PM PST). Refer friends, Earn rewards! https://stafftoday.staffingreferrals.com/join/vdemont






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