Computer Support Specialist - -

Job Description

Computer Support Specialist– Albany,NY

Local Pay: $25.00/hour

Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.

Why You'll Love Working With Us 

• 
  

  Quick & Easy Application - Apply anytime, anywhere with our enHANce app. 

  
  


• 
  

  Referral Rewards- Receive referral bonuses for eligible candidate you refer.($200 referrer / $100 referee -Payable after 200 hours of work )

  
  


• 
  

  Personalized Support -  Work with a dedicated recruiter committed to your success. 

  
  


• 
  

  Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

  
  

Shift Details:

• 
  

  Monday/Friday 8:30 AM - 4:30 PM

  
  

Computer Support Specialist Duties & Responsibilities:

• 
  

  Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties

  
  


• 
  

  Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations

  
  


• 
  

  Create, enter, modify, and update complaints into NIMRS database 

  
  


• 
  

  Monitor complaint database for timely and quality complaint response 

  
  


• 
  

  Assist Field Office complaint staff with troubleshooting complaints in NIMRS 

  
  


• 
  

  Assist providers (users,) with troubleshooting safety checks in NIMRS 

  
  


• 
  

  Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD

  
  


• 
  

  Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu.

  
  

Minimum Qualifications 

• 
  

  There is no degree or certification requirement.  

  
  

Benefits 

• 
  

  Competitive Pay

  
  


• 
  

  Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)

  
  


• 
  

  401(k) Retirement Plan

  
  

Ready to Get Started?

Apply through this job posting and submit your most recent resume.

For questions about this opportunity, please contact Queyara at (800) 928-5561, Monday through Friday, 8:30 AM–5:00 PM PST.